Shipping policy
Shipping & Handling Policy
At Juan Sepúlveda Studios, every order is handled with the same care and attention to detail that we put into our art. We know you’re excited to receive your purchase, and we’re just as eager for it to reach you safely and beautifully.
1. Processing Time
Most orders are carefully packaged and shipped within 2 business days of confirmation.
Some items — such as limited editions, custom-made works, or products fulfilled through trusted partners — may take a little longer. If that’s ever the case, we’ll keep you informed every step of the way and send your tracking information as soon as it’s available.
2. Estimated Delivery Timeframes
| Product Type | Estimated Delivery Time |
|---|---|
| Original Art, Apparel & Accessories | 3 – 5 business days |
| Limited Edition Reproductions | 7 – 14 business days |
| Custom or Personalized Artwork | 4 – 6 weeks |
Note: These timeframes reflect typical U.S. deliveries. International orders may require additional transit time depending on customs processing and carrier availability.
3. Shipping Methods
We primarily ship through United States Postal Service (USPS) and UPS to ensure reliable, insured delivery.
All shipments include tracking, and higher-value artworks include insurance and signature confirmation for extra peace of mind.
If you have a preferred carrier or need expedited delivery, contact us before placing your order — we’ll do our best to accommodate your request.
4. International Shipping
We proudly ship worldwide.
International orders may be subject to customs duties, taxes, or import fees imposed by the destination country. These fees are the responsibility of the recipient, as we have no control over them and cannot predict their cost.
Customs processing times vary by country and may occasionally delay delivery beyond our estimates.
5. Packaging & Presentation
With over a decade of experience shipping fine art around the world, we understand the importance of presentation and protection.
Each piece is individually inspected, professionally packed, and insured for safe travel. Whether it’s a large canvas or a small keepsake, we make sure it arrives looking every bit as beautiful as it did when it left our studio.
6. Lost, Damaged, or Delayed Packages
If your order is lost or arrives damaged, contact us right away at One@TheGentsBro.com with your order number and photos of the packaging and contents.
We’ll assist in filing a claim with the carrier and arrange a replacement or refund as appropriate.
Please note: once an order is marked delivered by the carrier, ownership transfers to the recipient. We are not responsible for packages stolen after confirmed delivery, but we’ll help you work with the carrier whenever possible.
7. Pre-Orders, Backorders & Made-to-Order Items
If your item is part of a pre-order or is being custom-made, the estimated ship date will appear in your order confirmation. You’ll receive tracking as soon as it leaves our studio.
8. Unexpected Delays
We do our best to maintain these timelines, but delays may occur due to carrier issues, severe weather, supply interruptions, or other circumstances beyond our control. We appreciate your patience and will communicate promptly if an unexpected delay occurs.
9. Questions or Special Requests
If you need help tracking your package or have a special delivery request, please reach out through our Contact Page or email One@TheGentsBro.com
We’ll respond as quickly as possible — usually within one business day.