Privacy policy
Privacy Policy
"Because we want to add value to your life, not subtract from it."
At Juan Sepúlveda Studios, we value and respect your privacy. We see you not only as a customer, but as part of our creative community — and we want you to know exactly what information we collect, how we use it, and how you stay in control.
1. What information do we collect?
We collect information you voluntarily provide when you:
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Place an order, subscribe to updates, or contact us directly.
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Interact with our website or store, including through forms, comments, and checkout.
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Engage with our content on social media or advertising platforms.
This may include your name, email address, shipping and billing information, payment confirmation details, and purchase history. We may also collect anonymous technical information such as your IP address, browser type, and site interactions — mainly to improve your experience and ensure our site works properly.
We never collect more information than necessary, and we always use it responsibly.
2. How we use your information
We use your information to:
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Fulfill your orders and provide customer support.
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Send updates about your purchase, shipping, or new products (if you opted in).
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Improve your experience, website performance, and product offerings.
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Communicate meaningfully, not excessively — no spam, no pressure tactics.
We may also use aggregated, anonymized information for analytics and marketing performance reports to better understand what our audience values most.
3. Advertising, Analytics & Data Sharing for Measurement
To help us grow and reach more people who appreciate our art, we work with advertising and analytics partners (including TikTok Shop, Meta/Facebook, Google, and other platforms).
These partners help us measure and improve our advertising return on investment (ROAS) and reach people who might truly value what we create. To do that, we may share certain limited data such as:
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Hashed identifiers (like encrypted email addresses or order IDs)
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Purchase details (product, price, timestamp)
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Website or ad interactions (such as page views or clicks)
This data is shared in a privacy-conscious way — it’s either anonymized or pseudonymized — and used solely to help us measure ad performance, personalize promotions, and reach interested audiences.
Where required by law, we’ll request your consent for advertising cookies or tracking. You can opt out of targeted advertising at any time by managing your cookie preferences or contacting us directly.
We do not sell personal information for money, but some U.S. privacy laws (like California’s CPRA) consider certain data sharing for advertising a “sale” or “share.” If you’re a California resident, you have the right to opt out using the link or contact information below.
4. Social Media Responsibility
Social media platforms like TikTok, Instagram, Facebook, and X (Twitter) help us connect with you in meaningful ways. They let us hear your feedback, share creative updates, and showcase our work in real time.
We may collect or feature publicly available comments, likes, or mentions for promotional purposes, but we will never share your private information or personal identity without consent. Our goal is to use social media as a friendly bridge — not an intrusion.
5. Your Access and Control
It’s your information, and you are always in control.
If you ever wish to:
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Unsubscribe from updates or newsletters,
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Request to see what data we have about you,
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Correct or delete that data, or
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Opt out of targeted advertising or data sharing,
just email us at One@TheGentsBro.com or submit a message through our Contact page.
We’ll respond promptly — usually within 10 business days — and honor your request in accordance with applicable law.
6. Data Security and Retention
We take reasonable technical and organizational measures to keep your information safe. Your payment details are handled securely by our payment processor and never stored by us.
We keep personal data only as long as necessary to fulfill your orders, support your account, and comply with legal obligations. Information used for advertising analytics may be retained for up to 24 months before being anonymized or deleted.
7. Updates to this Policy
We may occasionally update this Privacy Policy to reflect new features, tools, or legal requirements. Any updates will appear on this page, along with a new “Last Updated” date.
By continuing to use our website after updates are posted, you acknowledge and agree to the revised terms.
8. Contact Us
If you have any questions, requests, or concerns about your privacy, please contact:
📬 Juan Sepúlveda Studios
P.O. Box 581790
Kissimmee, FL 34758
One@TheGentsBro.com
407-279-1278
9. For California & International Visitors
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California Residents: You may request access to, deletion of, or correction of your personal information and opt out of any data sharing for targeted advertising.
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EU/UK Residents: Where GDPR or UK GDPR applies, your data is processed on lawful bases including consent, contract performance, and legitimate interests. You have the right to access, correct, or erase your data, or restrict its processing.